Shipping rates are calculated at checkout. Shipping cost is based on the order weight and shipping destination. These rates are actual shipping rates from the shipper. Your order will be processed as quickly as possible. We ship products in the United States using various shipping methods depending on the size of your order. For larger orders, we ship common carrier (18-wheeler) with lift gate service. Please make sure your residence can accommodate a common carrier delivery (18-wheeler) or you may have to meet the truck at a convenient location for unloading. Someone must be at the location for delivery as the shipping company will not deliver without a signature. Please keep in mind that below shipping times are estimates and my vary a day or two. Please do not schedule installers until your order arrives.
Any Contractor Discount Accounts DO NOT qualify for free shipping.
FREE SHIPPING on orders over $4000 for LOCAL Orders (NC, SC and VA)
FREE SHIPPING on orders over $5500 for EASTERN time zone
FREE SHIPPING on orders over $7000 for CENTRAL time zone
FREE SHIPPING on orders over $12000 for MOUNTAIN & WESTERN time zone
Other orders will be real time freight quoted.
Contractors do not receive FREE SHIPPING
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The below processing times are from order placement to shipping. Shipping times vary according to the state where you are located. The estimated shipping times can be viewed on the map below.
RESIDENTIAL GRADE ALUMINUM FENCE PRODUCTS: 3 weeks or less
COMMERCIAL & INDUSTRIAL GRADE ALUMINUM FENCE PRODUCTS: 5 weeks or less
WHITE VINYL PRODUCTS
Privacy Fencing: 3 weeks or less
Semi-Privacy Fencing: 5 weeks or less
Picket Fencing: 10 Weeks or less
Ranch Rail Fencing: 10 Weeks or less
TAN VINYL PRODUCTS: 10 Weeks or less
MOST HARDWARE & FENCE PARTS: 3-5 Business Days
ALL CUSTOM BUILT PRODUCTS: 10 Weeks or less
HANDRAIL PRODUCTS: 6 Weeks or less
YOU MUST CHECK YOUR ORDER COMPLETELY AT TIME OF DELIVERY!! IF YOU NOTICE DAMAGE, YOU MUST NOTE ALL DAMAGE ON THE SHIPPER’S DELIVERY SLIP. IF YOU DO NOT NOTE THE DAMAGE WITH THE SHIPPER, WE ARE UNABLE TO REPLACE ANY DAMAGED MATERIAL. If you have listed the damage on the shipper’s delivery slip, we are happy to replace any damaged items. Please send photos of any damage and a list of items to be replaced to email@example.com within 3 days of receipt. Incorrect Items or Any Other Problems must be reported to Online Fence Supply with 30 days after your products were received.
Above is a photo of how we package and ship our products. They are securely banded to a pallet and completely stretch wrapped. If your order does not look like this when it arrives at your home, carefully inspect it and note any damage on the shipper's packing list.