"Dear Management, We placed our first order with your company and had the most spectacular experience because of Timothy. Prior to placing the order Timothy provided assistance via online chat. Timothy was knowledgeable, friendly and professional and is the reason we decided to purchase from your company. Also, your website is user friendly. We submitted a call request when the order was ready for pick up. Timothy followed through and not only did we receive an email when our order was ready for pick up but Timothy called while we were reading the automated email! After completion of the order we had to exchange a part and were assisted immediately. Please thank Timothy for the 5 Star customer service! We look forward to working hand and hand with your company and feel confident to do so because of Timothy's exceptional service. We sincerely thank you. Respectfully, John W. "
"Tim,I received the parts as you recommended, installed them and they were a perfect fit! The gate is now functioning just as it did before the wind storm, thanks for all your support. Thanks, Roger"
"I'm just about finished with this little project using your 3 ft fence. It turned out great. I used the post bases lag screwed onto 8x12 pavers. On corners and gate posts I double nutted 1/2" galv threaded rod (18") thru the paver into a 6x18 hole of ready mix. It was quite simple to assemble and is straight and solid. The pavers makes for simple lawn maintenance... Thanks for the great product.... Shawn"
"We have completed the installation of our fencing and it looks great. Thanks for providing a quality product, at a reasonable price, in a timely manner."
Thomas B.; Ashland, KS
"I placed on order in May of this year that was freight forwarded to the Caribbean and the client is very satisfied with the project. I've attached some pictures of the fencing sections installed and of pickets used for patio railing. After installation, I've had quite a bit of interest in aluminum fencing and I have two other clients wanting gates as well as fence and rail sections."
Rondie E.; Miami, FL
"I had HD quote me materials + installation price. For the same job the materials were $4,000 higher and the labor was $1,000 higher. Same quality product. I saved a total of $5,000. They brought the goods on a pallet which was unloaded by a lift gate truck. I believe the freight was included by this size order. Also, they doubled and tripled checked my order and made recommendations. Furthermore, they held the order for 3 months for me till the job was ready to ship. Finally, they took AMX. Order a sample in advance and compare the quality. You'll see...same quality."
Randy P.; Centerport, NY
"Thank you for your help in providing our client with the highest level of satisfaction. They love the final product. Attached are a few pictures for your entertainment."
Jeff M.; Morgan City, LA
"Hi Lucy, I wanted to let you know that I received the touch-up paint. Thank you. We almost have our driveway gate project complete and I wanted to share a couple of pictures with you. Please see attached. The gate will go a long way towards keeping our small children in the yard and has, now with a closed-in backyard, given us the opportunity to get a puppy this coming Spring! My wife and I absolutely love it. It’s very attractive and very well built. Although no one has taken a ride on it yet (did I mention the small children?), I’m sure it will hold up well for years to come."
Jason A.; Columbus, OH
"Alden, Please find attached some photo's of our "New Gate" installed. I also included some photo's of the "Old Gate" as well a picture of our neighbors gate. Clearly our neighbors will be jealous. Hoping a picture of the "New Gate" will make it into your Gallery. Please let me know if you do add it. Hoping the columns/post never have to be removed poured 5-80# bags of concrete at each post and filled them solid with Southern Yellow Pine. They are SOLID!!! and set perfectly. Is there any chance you could send me another can of touch-up paint? I used up what you sent painting the Brackets [so they match the posts] for the new Gate Opener, they are sending me an additional bracket part and would like everything to look perfect to start. Again, we love the gate."
Peter S.; Jupiter, FL
Customer Submitted Pictures
Greg M.; Boynton Beach, FL
"We just replaced 40ft of wood handrail with new vinyl handrail. I couldn't be happier with the final outcome. No more splinters and twisted wood."
Lois W.; Indian Trail, NC
"Great aluminum handrail system. Fast shipping, easy to install and great customer service."
C&A Fencing; Charlotte, NC
"Thanks so much! I actually found it and it was super easy to install! Thanks for an amazing purchase with fast shipping!"
Kayla B.; Tuscumbia, AL
"I just wanted to send a photo of our new gates. Again, I wanted to say thank you for all of your help. I did purchase the D&D tech Magnalatch vertical pull lockable gate latch but I need to return it. We are unable to use it and would like to return for a refund. So happy with these gates, we have received many compliments! Also, I have given your website to many new customers for you! Please send me info as to where I can send the lock and what information you need. Look forward to hearing from you soon. Thanks again."
Brenda G.; High Point, NC
Two-tone Vinyl Fencing Installed By Soldier Fencing; Myrtle Beach, SC
"The customer service was awesome. I spoke to both Lucy and Chris they answered all my product questions and installation questions. I will refer them to everyone I know. The Quality and Professionalism is thru the roof amazing. To be a first time installer it is very simple and easy to install. The website is user friendly. The installation instructions and video are very helpful."
Chris F.; Concord, NC
"We love you guys for for the way you are professionally and personally caring people we will recommend you as long as we are around."
Meredith M.; Palm Beach Gardens, FL
"Chris, Our balcony looks beautiful and is exactly 44 inches tall to meet code. I could not have done it without you. Thanks again and when we get deck built will get our railing from you. You are the best."
Deanine B.; Brandon, MS
"Hi Guys, Just wanted you to know, the gate arrived on time. It is now installed and it fit perfectly. I know my client will be thrilled with it. I must say that I am extremely satisfied with the quality of your product, the communication with your representatives and your overall American made professionalism. I look forward to being a repeat customer. Please forward message to all of your team. Great job guys!!!
Conrad C.; Hot Springs, SD
"Fence looks great!! Definitely will do business again. Thanks"
Ti G.; Pearl, MS
Installed Vinyl Fencing By Soldier Fencing; Myrtle Beach, SC
"Another great experience from Online Fence Supply. My third project using them and everything went perfect. Our garbage cans never looked so good. Thank you again!"
Heather K.; Indian Trail, NC
"I can’t thank you enough for the beautiful customized driveway gate you designed and built for our driveway. Not only do I feel more secure about breaking in our rural community, but am so proud of the quality and beauty of the gate. We left the customization to you to accommodate for wider-than-a-car farm and recreational vehicles and you provided a wonderful option that works beautifully. What a pleasure to be able to trust a company to really listen to your needs and provide excellent solutions. You’ve earned an A+ recommendation from me!"
Wanda B.; Charlotte, NC
"I remember you asked me to send you some pictures of my fencing job at my residence. It looks great for my first fence installation. I have enclosed some pictures. You have a great day."
Gilles M.; Saint-Marie, MI
"Thank you. Attached is picture of the double gate. We have 5 small dogs."
Linda H.; Chesnee, SC
"Hi, this summer we installed your fencing around our new pool, it came out fantastic. We did it ourselves. Everything was easy (except digging the post holes in granite) and a snap to put together. As you can see from the picture, it looks great. Thanks for your great customer service too!"
Bob C.; Hudson, NH
"We got our gate last October from you and we just put it up. It looks beautiful, we love it!!!"
Rodney B.; Millington, MI
"I purchased 220ft of Style C double picket aluminum fence with 3 gates and 20ft of tan vinyl handrail. Everything went exceptionally smooth. Chris and Lucy were amazing customer service representatives, and everything arrived on time. All of the products were high quality and transformed the appearance of my home. Thank you."
Heather K.; Indian Trail, NC
Customer Submitted Pictures
Jim N.; Spring Hill, FL
"Gate came out beautiful. I will recommend you to all of my friends. Thank you very much for your help and the best customer service Lucy."
Lana T.; Winter Garden, FL
"Your company is great to work with. Your service has been outstanding and Lucy is the most helpful person ever. Thank you for making this buying experience online great."
Nettie P.; Ocean Springs, MS
"Your company needs to get the best customer service award of any company anywhere.You sell fences……… yet your customer service is like Nordstroms! I am seriously going to tell everyone I know including the pool installation companies I work with."
Brett S.; Califon, NJ
"Here is the pool project, using your fence, and now I'm putting rails on the workshop (in the background). You're the best, that's why I always get my fence from yall!"
Harold G.; Jasper, AL
"I can't begin to thank you for your amazing support on our fence purchase. We now are able to open the back door and let our dogs run free. The finials bring the finishing touch and our neighbors have not stopped asking where we got it. Thank You Again!"
Rick H.; Indian Trail, NC
"Good morning Lucy. I finished my installation last weekend and we are so pleased. All items ordered were delivered. Again thanks for your help."
Barry D.; Henderson, NC
"Here are some pictures of the finished product! Thanks again for all your support and help with this"
Jason S.; Huntsville, AL
"You were helpful when I placed my order. You responded rapidly when I asked for a status report on my order. The order arrived when promised. The count of the items ordered was exactly as ordered. Perfect performance in every way."
Ronald S.; Winston Salem, NC
"My beautiful fence is now complete and I couldn't be happier. I am sending a couple of pictures that you asked for and I hope you enjoy the beauty of your hard work. Thank you, and everyone involved, for making my backyard gorgeous safe for my dogs and grandkids."
Barbara B.; Crestwood, KY
"Curved finished fence using adjustable wall brackets as discussed."
Alan D.; Newnan, GA
Joe M.; St. Augustine, FL
Feel Free to share your photos and stories with us. Email us at email@example.com.